ek66 Privacy Policy

1. Information We Collect

When you create an account or interact with ek66's services, we collect certain categories of personal information. This enables us to verify your identity, process your transactions, and personalise your gaming experience. The categories of data we collect include:

• Identity information: full name, date of birth, nationality, and copies of government-issued identification documents.
• Contact information: email address, phone number, and residential address (including city — e.g. Dhaka, Chittagong, Sylhet, or other regions of Bangladesh).
• Financial information: payment method details (such as bKash or Nagad wallet numbers), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser information, and session logs generated when you access our website.
• Behavioural data: game history, betting activity, wagering patterns, and interaction logs within the platform.

We collect this information directly from you during registration, indirectly through your use of our services, or from trusted third-party identity verification providers where required by our responsible gaming and anti-fraud obligations.

2. How We Use Your Information

ek66 uses the personal data we collect for the following legitimate purposes. We do not process your data for any purpose beyond what is described here without obtaining your explicit consent beforehand:

• Account management: to create and maintain your user account, verify your identity (KYC), and authenticate your logins securely.
• Transaction processing: to handle deposits, withdrawals, and bonus allocations through supported payment channels including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Platform improvement: to analyse user behaviour, fix technical issues, and continuously improve the features, performance, and usability of ek66.
• Responsible gaming enforcement: to monitor gambling patterns, apply self-imposed limits, detect at-risk users, and enforce our responsible gaming obligations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised access to accounts.

3. Cookies and Tracking Technologies

ek66 uses cookies — small text files stored on your device — along with similar tracking technologies such as local storage and session tokens. These tools help us keep you logged in, remember your preferences, maintain platform security, and analyse aggregate traffic patterns to improve service performance.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some features on the ek66 platform, including game session persistence and payment workflows. Strictly necessary cookies required for secure authentication cannot be disabled without disrupting basic platform access.

4. Data Sharing and Third Parties

ek66 does not sell, rent, or trade your personal information to any third party. However, we may share limited data with trusted service providers who help us operate the platform, strictly on a need-to-know basis and under binding confidentiality agreements. These categories of partners include:

• Payment processors and gateway providers (including bKash, Nagad, Rocket, Upay) for the sole purpose of executing financial transactions you initiate.
• Identity verification and KYC service providers engaged to confirm the authenticity of account holders and meet our anti-fraud requirements.
• Analytics and infrastructure providers who assist in platform performance monitoring, security scanning, and server hosting under strict data-processing agreements.

We may also disclose your data when required by applicable law, court order, or regulatory authority. In such circumstances, we will disclose only the minimum data required and, where legally permitted, will notify you of the disclosure.

5. Data Security

ek66 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption on all data in transit, encrypted storage for sensitive account credentials, firewalls and intrusion detection systems on our server infrastructure, and routine security audits conducted by our internal technical team.

While we take every reasonable precaution, no system is completely immune to risk. You are responsible for keeping your login credentials confidential, not sharing your password with others, and using strong, unique passwords for your ek66 account. If you suspect any unauthorised activity on your account, contact our support team immediately at [email protected].

6. Your Rights as a User

ek66 respects your rights with respect to your personal data. Regardless of your location within Bangladesh — whether you are based in Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or elsewhere — you are entitled to exercise the following rights:

• Right of access: you may request a copy of the personal data we hold about you, including the categories of data collected and the purposes for which it is used.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right of erasure: in certain circumstances, you may request that we delete your personal data — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent.
• Right to restrict processing: you may request that we limit or pause the processing of your data in specific situations, such as while a dispute about accuracy is being resolved.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 3 business days and resolve it within 30 days, in line with our internal data management policy.

7. Data Retention

ek66 retains your personal data for as long as your account remains active, or for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including our legal, regulatory, and accounting obligations. For active accounts, data is retained indefinitely to facilitate ongoing transaction history and responsible gaming monitoring.

Upon account closure or a valid erasure request, we will delete or anonymise your personal data within 30 days, except where applicable law requires or permits us to retain certain records for a longer period (for example, financial transaction records may be retained for up to 7 years for anti-money-laundering compliance).

8. Age Restriction and Minor Protection

ek66's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, users are required to confirm their age and, where required, provide documentary proof. Any account found to have been created by a user under 21 will be immediately suspended, and any funds held will be dealt with in accordance with our Terms & Conditions.

If you believe a minor has accessed or registered on ek66, please contact us immediately at [email protected]. We take all reports of underage access seriously and will act swiftly to investigate and resolve any such case.

9. Changes to This Privacy Policy

ek66 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable laws, new features added to our platform, or revised data processing practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, notify active users via email or an in-platform notification.

Continued use of ek66's platform after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your data. The most current version is always available at https://ek66.bio/privacy-policy.